RESPONSIBILITY OF THE STUDENT:

There is an onus on the student to complete courses on time and contact us as soon as possible if there is a problem with product or service, or if they require assistance from our instructors. Such assistance is provided, within reason at no extra charge to the student. In addition the student is responsible for reading any updates to the courseware on the student website and in the free subscription to the electronic Breaking Tax and Investment News.

Course Completion Obligations. Registrations prior to December 31, 2007. Students have a maximum of six months to complete each course and a maximum of three years to complete the Designation Program. After December 31, 2007, all students will be required to complete one course every two months and maximum designation program completion time will be 2 years. Note certain programming may have shorter time frames, depending on arrangements with private clients of The Knowledge Bureau.

Testing and Passing mark: a minimum 60% is required on every course and tests are open-book in nature.

Extensions. Students may request extensions within one month of the end of each study period at a cost of $195.00 for each extension of 2 months.

Rewrites. Our rewrite policy is discussed in greater detail in our courses. One rewrite attempt will be allowed within a month of unsuccessful testing. Rewrite fees are $195 per exam.

Complaint Resolution Policies

1. Starting Point At The Knowledge Bureau we always try to enhance our relationship with the student when we become aware of errors, omissions or other improvements required by engaging in an “ever-greening” process. That is, we fix errors and omissions immediately on the student website, through use of email and our Breaking Tax and Investment News publication and in hard copy, depending upon the urgency of the matter, and include clarifications and improvements to guidance for students as required. Also see our disclaimer policies in the courseware and on our website.

2. Dissatisfaction during course of study period. We work with the student to fix the problem to the best of our ability and resources to help the student complete their studies successfully.

3. Dissatisfied on completion of programs. As per #2, we identify the issues, determine whether courses/materials need adjustments, if there is a legitimate problem with the product or service and make corrections. Refunds or further action in cases where the student has not contacted us to express concern along the way, or seek assistance, will not be entertained under any circumstances.

4. Expressing our gratitude. We sincerely appreciate your help in our ongoing pursuit of excellence. Where a student has helped us identify areas of improvement or required change we may give consideration and thanks through a financial credit toward the cost of a future course. The publisher’s decision on this is final and credits issued may not exceed tuition fees paid.

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