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All items tagged with: Auditor General Report

How to Improve Service Levels: Tax Pros Give Advice to CRA

Posted: December 04, 2018
Posted in: Strategic Thinking, Current Issue , CRA, Canada Revenue Agency, Small Business, tax courses, cra business services, Canadian economy, entrepreneur, Auditor General Report, CRA service standards, CRA business enquiries

On the heels of recent criticisms by the Auditor General, Knowledge Bureau Report readers weighed in on CRA service levels and they were conclusive: 87% of last month’s poll respondents say that the CRA needs to work harder. They cited a myriad of issues from 32-week wait times for a T1 Adjustment to the need to correct CRA’s errors, some of them big. 

Become a Trusted Resource for Clients Faced with CRA Information Gap

Posted: December 05, 2017 By : Knowledge Bureau Staff
Posted in: Strategic Thinking , Financial Literacy, CRA, Financial Advisor, taxation, knowledge bureau, Canada Revenue Agency, tax returns, relationship management, Evelyn Jacks, tax services specialist, tax courses, distinguished financial advisor, taxpayer bill of rights, tax advisor, wealth management, financial education, DFA, tax preparer, small business tax, adult education, Auditor General Report, CRA issues, personal income tax, tax planner, online classes

While Canada Revenue Agency is under fire for failing to provide timely and accurate information to taxpayers, it’s clear that tax and financial advisors have an important role in filling that gap and in the process demonstrate unique value to their clients as trustworthy resources.  But the industry, too, must step up its knowledge in light of increasing complexity.

CRA Offside with Taxpayers’ Bill of Rights

Posted: November 28, 2017 By: Evelyn Jacks
Posted in: Strategic Thinking , CRA, knowledge bureau, Evelyn Jacks, income tax, tax penalties, tax filing, tax courses, financial education, errors and omissions, taxpayer, CRA call centre, Auditor General Report, CRA service standards, tax interest, Tax Payer Bill of Rights, tax return

An Auditor General report released last week indicates that the CRA is blocking calls and providing Canadians with inaccurate information, leaving many at risk of severe and expensive consequences in filing their tax returns.  This is especially troublesome as Canadian taxpayers bear the burden of proof to justify the entries they submit on their tax returns.