News

All items tagged with: CRA business enquiries

How to Improve Service Levels: Tax Pros Give Advice to CRA

Posted: December 04, 2018
Posted in: Strategic Thinking, Current Issue , CRA, Canada Revenue Agency, Small Business, tax courses, cra business services, Canadian economy, entrepreneur, Auditor General Report, CRA service standards, CRA business enquiries

On the heels of recent criticisms by the Auditor General, Knowledge Bureau Report readers weighed in on CRA service levels and they were conclusive: 87% of last month’s poll respondents say that the CRA needs to work harder. They cited a myriad of issues from 32-week wait times for a T1 Adjustment to the need to correct CRA’s errors, some of them big. 

Wait Until 2020 for CRA Service Standard Improvements

Posted: November 27, 2018 By : Beth Graddon
Posted in: Strategic Thinking , CRA, Canada Revenue Agency, Taxpayers' Ombudsman, taxpayer bill of rights, tax education, CRA service standards, Auditor General, CRA business enquiries

A year after the Auditor General Report that took the CRA to task over its service standards, this fall’s report delivers further criticism. This time, CRA is being called out for its inconsistent practices and in addition, this latest critique follows the news that the implementation of call centre improvements has been delayed again.