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All items tagged with: CRA service standards

How to Improve Service Levels: Tax Pros Give Advice to CRA

Posted: December 04, 2018
Posted in: Strategic Thinking, Current Issue , CRA, Canada Revenue Agency, Small Business, tax courses, cra business services, Canadian economy, entrepreneur, Auditor General Report, CRA service standards, CRA business enquiries

On the heels of recent criticisms by the Auditor General, Knowledge Bureau Report readers weighed in on CRA service levels and they were conclusive: 87% of last month’s poll respondents say that the CRA needs to work harder. They cited a myriad of issues from 32-week wait times for a T1 Adjustment to the need to correct CRA’s errors, some of them big. 

Wait Until 2020 for CRA Service Standard Improvements

Posted: November 27, 2018 By : Beth Graddon
Posted in: Strategic Thinking , CRA, Canada Revenue Agency, Taxpayers' Ombudsman, taxpayer bill of rights, tax education, CRA service standards, Auditor General, CRA business enquiries

A year after the Auditor General Report that took the CRA to task over its service standards, this fall’s report delivers further criticism. This time, CRA is being called out for its inconsistent practices and in addition, this latest critique follows the news that the implementation of call centre improvements has been delayed again.

Business Owners, Is the CRA Serving You Better?

Posted: October 16, 2018 By : Beth Graddon
Posted in: Strategic Thinking , CRA, Canada Revenue Agency, corporate tax, Small Business, taxpayer bill of rights, entrepreneur, CE summits, income sprinkling, CRA service standards, proprietor, Stefanie Keller, year-end, small business consultation, Chamber of Commerce

As year-end approaches, financial professionals continue to give mixed reviews on whether or not Canada’s tax system is improving – particularly for the business community. To address these concerns, the CRA has announced a new initiative called Serving You Better, and is requesting consultation from financial professionals and owners of small and medium-sized businesses.

CRA Improves Services Standards: Their New Three-Point Plan

Posted: June 26, 2018 By : Knowledge Bureau Staff Writers
Posted in: Strategic Thinking , tax preparation, Financial Literacy, CRA, knowledge bureau, Canada Revenue Agency, Evelyn Jacks, income tax estimator, Essential Tax Facts, federal budget, tax courses, distinguished financial advisor, CRA service standards, filing tax returns, CRA phone support, Auditor General, Diane Lebouthillier, Minister of National Revenue

Last year, the Canada Revenue Agency received extensive criticism for failing to meet basic service standards. But things have recently improved at the CRA; 74 percent of calls are being answered by an agent or auto assistant, compared to the mere 37 percent in 2015, which prompted this fall’s Auditor General Report. The CRA now intends to ensure things get even better, and responded to the criticisms on June 12, 2018 with a three-point action plan.

CRA Offside with Taxpayers’ Bill of Rights

Posted: November 28, 2017 By: Evelyn Jacks
Posted in: Strategic Thinking , CRA, knowledge bureau, Evelyn Jacks, income tax, tax penalties, tax filing, tax courses, financial education, errors and omissions, taxpayer, CRA call centre, Auditor General Report, CRA service standards, tax interest, Tax Payer Bill of Rights, tax return

An Auditor General report released last week indicates that the CRA is blocking calls and providing Canadians with inaccurate information, leaving many at risk of severe and expensive consequences in filing their tax returns.  This is especially troublesome as Canadian taxpayers bear the burden of proof to justify the entries they submit on their tax returns.