Time’s Up: CRA’s 100 Day Mandate for Improvement

After years of frustration on the part of tax professionals and taxpayers alike, the Finance Minister ordered the Canada Revenue Agency to clean up its act in 100 days. Specifically, the improvement plan was to run from September 2 through December 11. Finance Minister and Minister of National Revenue, Francoise-Phillippe Champagne instructed CRA to fix “unacceptable wait times and service delays.” Time’s up this week and CRA has released an update on progress. What gets measured, gets done. Let’s see what CRA’s metrics show. 

Not for our poll respondents, apparently.

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December 15 was the official print date of the 2013 income tax forms (as contained in General Income Tax and Benefit Package for 2013) and as of that date these forms have been available in EverGreen Explanatory Notes and can be viewed, downloaded, and printed by all current self-study students as well as to EverGreen subscribers. These forms will not be available for download from the CRA website until January 3, 2014.