FAQs & Academic Policies

Knowledge Bureau is a private, certified post-secondary educational institution that provides courses that furnish its students with skills for or improve a person’s skills in, an occupation. Its tuition fees qualify for tax credit. Established in 2003 by Founder and President Evelyn Jacks, it focuses specifically on providing world-class financial education required for professionals in the tax, accounting and financial services.

Pre-requisites: Successful candidates for the program will have a minimum of high school diploma or equivalency, be employed and mentored with a firm that provides services being studied and/or at least three years of industry experience. Students in the programs offered complete a series of professional online certificate courses in their chosen field of specialization and may supplement online learning with peer-to-peer sessions in regional workshops or conferencing offered by Knowledge Bureau.

View PDF Standards of Conduct

Designates of Knowledge Bureau are qualified to provide high value advice to clients through a consistently professional client experience, exemplary standards of professional conduct and up-to-date knowledge and skills in their chosen field of specialization.

Knowledge Bureau designates agree to practice in their chosen field by maintaining their deep and broad knowledge and skills with a commitment to ongoing professional development. Required are the following:

• Knowledge Mastery: Successful completion of the required courses within the specialized field of service chosen by the designate.
• Professional Ethics: I am in good standing under the requirements of all professional designations and licenses required including Knowledge Bureau continuing professional development requirements. I have no criminal convictions now or pending, nor any citations for unethical conduct, or unresolved client complaints received by Knowledge Bureau. I understand and agree that if I am offside in any of these areas I must give up the use of the designation marks, and remove them from all platforms or publications including letterhead, cards, websites and social media until the matter is resolved. I understand that various accreditors will require a public notice for unethical practices.
• Compliance Guidance: I acknowledge that Knowledge Bureau provides guidance on compliance requirements, regulation and best interest duties in a variety of ways including articles in weekly e-newsletters delivered to me at no charge as long as I voluntarily subscribe, as part of their required reading in all continuing professional development activities. Knowledge Bureau also offers guidance on ethical practices at its virtual and in-class and in-conference programs, delivered by leaders in the industry on the subject areas

Continued Professional Development and Status: At least 15 hours of continuing professional development is required with Knowledge Bureau, within a 12-month period ending every June 30. By taking courses in any one of its seven faculties identified below; both verifiable and non-verifiable credits are accepted. My ongoing status is reported by Knowledge Bureau on a quarterly basis but available to me 24/7 in the Knowledge Bureau Virtual Campus. Official transcripts are delivered to designates at the beginning of April, July, October and January to report on progress

CE/CPD HOURS REQUIRED

Official Transcript - Quarterly Notification : Provided by email: please print and keep in a safe place to verify your progress. Check your progress anytime by logging onto the Virtual Campus.

15 CE/CPD Credits annually. Designated graduates must have achieved at least 15 CE Credits by June 30, annually, to be licensed to use their registered marks. Two types of credits qualify:

Verifiable Credits:

• One online certificate course (up to 30 hours each)
• CE Summit (up to 10 credit hours each)
• DAC Conference (up to 15 credit hours)
• Knowledge Gap Courses (2 credit hours)

Non-Verifiable Credits:

• Annual Subscription to EverGreen Explanatory Notes – (15 credit hours per year)- Stay Up to Date with this comprehensive, tax research library subscription service.
• Knowledge Bureau Professional Calculators (15 credit hours per year) – Use of 15 updated tax planning software tools to prepare tax efficient retirement & wealth management plans.
• Third-Party Accreditation - Third-party certification in the areas of ethics, compliance or subject matter expertise in one of the 7 faculties will be accepted. Scan official documentation to support these activities to registrar@knowledgebureau.com together with an application fee of $395.

Designate VIP Tuition Rates : Enter the Virtual Campus through the Student Logon to automatically obtain preferred tuition fees as a designate.

Failure to Meet Re-Licensing Deadlines. To maintain the right to use the certification marks earned with the Knowledge Bureau next year, these Standards of Conduct must be met by the end of the continuing professional development period (June 30).

A 60-day grace period is allowed, however, registration in a program within 60 days of the period end is required.

After 60 Days. Designates lose access to all VIP tuition rates and must cease using certification marks until professional updating is completed. Please call us to discuss re-instatement. Please call Registrar at 1-866-953-4768 to make an appointment for the re-licensing process. It is our goal to make your successful re-instatement possible with minimal inconvenience and at a reasonable cost. See details below.

Students may take online courses within an academic path that leads to the earning of a Certificate of Achievement (one course at a time; up to 3 months per course); a Practitioner’s Diploma (three courses; up to 9 months total) or choose from several available designation programs (six courses; up to 18 months total).

REQUIREMENTS FOR LICENSING AND CONTINUED USE OF CERTIFICATION MARKS

Knowledge Bureau awards certificates, enhanced certificates, diplomas and designations to successful graduates who demonstrate they have met proficiency standards by successfully passing skills-based examinations. Graduates of mastery programs are licensed to
use registered designation marks in their
chosen specialization:

• RWM™
  
• MFA™ (Master Financial Advisor)
• DFA – Tax or Bookkeeping Services Specialist™
• MFA-P™
  

These registered marks signify the attainment of mastery and a defined standard of excellence the field of specialization chosen. They are conferred on graduates of the program upon completion of their education curriculum, or in some limited cases, on a grandfathered basis. Holders of these registered marks are held to a high standard of practice conduct and to that end, must relicense the use of their designations on an annual basis. The requirements for admittance into the program, graduation and relicensing after graduation are outlined below.

Eligibility to the Designation Programs. Successful candidates selected for entrance to the program will have a minimum of high school education, will be employed with a firm that provides services in the area of specialization and/or at least three years of industry experience, which can include owner-management of an independent firm.

Blended Learning . Students in the programs offered complete a series of online certificate courses in their chosen field of specialization, and may supplement online learning with peer-to-peer sessions in regional workshops or conferencing offered by Knowledge Bureau. Required hours of study are outlined in the Knowledge Bureau Course Catalogue and online descriptors of the programs.

Pathways to Program Completion . All students of Knowledge Bureau are admitted into a faculty and begin their pathway towards designation with the first course taken. Quarterly transcripts will be forwarded to provide a progress report and in the case of designates, the Continuing Professional Development (CPD) credits required to keep licensing current after graduation.

Practice Management Framework . Designates are trained in the Real Wealth Management™ framework, which teaches a strategy for multi-disciplinary collaboration with other professionals and a consistent process to enhance the Know Your Client process used in the financial services. This enables the development of a strategic approach to joint decision-making with clients in providing tax, retirement, estate, succession and other required financial services. The RWM processes focuses on four pillars of practice: the accumulation, growth, preservation and transition of sustainable family wealth, which is defined to mean, after taxes, inflation and fees.

Open architecture learning environment
Knowledge Bureau is pleased to offer students an “open architecture” learning environment. Students may work at their own pace within the maximum timelines described below. The student may also choose a pathway to designation that includes blended learning programming: a combination of online and live/virtual events to fulfill their requirements.

Study terms and course completion obligations

Early registration deadlines are provided to prompt students to enrol and finish courses in each of four seasonal sessions. A maximum of 3 months is allowed for completion of each individual course. Extensions are available after this period.

Access to Personalized Instruction
The onus is on the student to complete courses on time and to contact us for help with questions using their Help Button in the Virtual Campus. Please contact us immediately if there is any problem with our courseware or services, so that we may provide corrective action. The instructional assistance is provided, within reason, at no extra charge to the student. Before making an inquiry the student is responsible for reading any updates to the courseware on the Virtual Campus, in the free subscription to Knowledge Bureau Report and in the EverGreen Explanatory Notes Research Library. Instructors will decline providing answer keys to students, and if the instructor deems there have been an unreasonable number of requests for assistance or answers, tutoring sessions will be recommended.

Tutoring Sessions
If, at the discretion of the instructor, or the request of the student, the volume of student support questions appears excessive, tutoring sessions may be arranged at a charge of $195 per hour, with minimum 1⁄2 hour increments. Contact the Registrar to schedule the sessions and for payment.

Extensions
Students of online certificate courses may request extensions at the end of each study period of three months. Extensions may be purchased at a cost of $99.00 for each extension of 1 month.

Resumed Studies
Students who wish to resume their studies after an absence of more than 6 months must pay a resumption fee of $295 to be put back into their program and resume their studies.

Testing and Passing Mark
All online courses feature examinations that can be done in home or office. They are “open-book” style tests and a minimum 60% pass mark is required in every course for certification.

Rewrites
One rewrite attempt will be allowed within a month of unsuccessful testing. Rewrite fees are $295 per exam.

Standards of Conduct
Designates are granted the permission to use Knowledge Bureau’s Certification Marks behind their name, on their business cards and letterhead. This license for use must be renewed annually by the Standards of Conduct, specified in the above Standards of Conduct section.

Getting Started
Self-study students may begin their program at any time, all year long, and enrol risk free with our Money Back Guarantee: we offer a free trial for the first chapter in your first course which allows you to determine whether the program is for you. After this, you are considered to have enrolled in the program and there are no refunds.

Personal Consultation, Instructor, Orientation or Group Study Start
Knowledge Bureau self study courses allow you to develop your own course work plan. Your registration includes access to a Personal Educational Consultant, who will provide a personal orientation tour when you start your program, and introduce you to your online access to your instructor through your exclusive access to your online learning environment.

Your individual course orientation will be scheduled at your convenience, or you can join a national group study, in which all team members from one office start at the same time in the same course.

EZ-Pay Instalment Plans
Please call our registrar toll free at 1-866-953-4769 to arrange a monthly instalment plan or follow the online instructions.

NOTE: Instalment plans are based on a 3 month per course work plan. If your course work plan is accelerated, you may be required to make additional payments before the release of the next course in your program. Payment plans may be revoked if your payments fall in arrears and your instalment privilege fee will be withheld. In addition, you may be charged an additional $45 NSF fee.

Registration, Certification and Cancellation
Included in the registration fee for the CE Summits is the cost of CE accreditation and certification, at the workshop and reference resources.

CE accreditation and certification credit hours are determined by attendance. For specific CE accreditation requirements, please contact Knowledge Bureau at 1-866-4769. Workshop registration fees are non-refundable, except in the case of severe hardship, where a 30% cancellation fee will apply. Penalty fees may be applied for full credit to any other Knowledge Bureau program for a period of one year.

Payment: VISA or MasterCard are the preferred methods of payment. If paying by cheque, please post-date cheques accordingly and submit to:

Knowledge Bureau, 187 St. Mary’s Road, Winnipeg, MB, R2H 1J2

Please recommend a friend. When you provide contact information to Knowledge Bureau, we will send you a $25 thank you gift.

Registration, Accreditation and Cancellation
Included in the registration fee for the conference is attendance for 3 days of sessions, outlined in the official DAC agenda for one delegate, plus: cost of CE/CPD accreditation and certification, provided the evaluation/testing forms provided at the event are submitted. Also included is attendance at opening reception & group dinner, hot breakfasts, mimosa breaks. Delegates will have access to content/reference resources, which may include reference journals and access to online materials. Spouses who work in the business with advisors must register in full as a delegate but will receive preferred client rates for full program accreditation. Spouses who do not work in the business must register in the Spousal Program, which entitles the non-working spouse to attendance at all the sessions, as well as breakfasts, mimosa breaks and the evening group events. There will be no accreditation and certification in those cases and no splitting of the spousal fees for any one aspect of the DAC. Under no circumstances will non-working spouses be allowed access at any of the networking events without registration in the Spousal Program.

CE/CPD Accreditation and Certification
CE/CPD credit hours are determined by attendance at the events. It is required that evaluation summations are completed and signed for these purposes. Failure to submit may result in disqualification from certification from these accreditors: Knowledge Bureau, as required for continuation of MFA™ and DFA-Specialist™ licensing, most provincial insurance councils. Depending on the needs of the audience, Knowledge Bureau may also apply for pre-accreditation from certain professional organizations such as IIROC. One hour per hour of instruction is granted as a general rule.

Not included
The following is not covered in the DAC registration fee: the cost of flights, ground transportation, hotel rooms, entertainment other than as described in the official DAC agenda, tips, porters, parking, personal injury or loss/liability of any kind, including sickness or cancellation insurance, any loss due to uninsured sickness or accident or death, and any other optional activities which may have been planned for the group such as golfing, spas, tours or group evening or meal events, and any meals outside of the official DAC conference-specified agenda. Knowledge Bureau, its owners, speakers, employees, subcontractors or any member of the organizational team cannot take any responsibility for any personal injury, affliction, accident, or financial consequences due to attendance at the DAC event whatsoever and attendees are herewith notified thereof. Please protect yourself accordingly using appropriate insurance, and risk management measures.

Group Rates
Companies often send teams of people to the DAC. These teams qualify for our preferred rates. An additional group rate is achieved after the first 10 registrants are enrolled and paid. Best rates can be received for the group with this minimum enrolment by the deadline dates on the conference application forms. Spousal fees are extra.

Hotel Rates and Length of Stay
Consult your application room.

Special Diets
We try to accommodate special food requests, but those highly allergic to most foods normally served or those with very limited diets must make own food arrangements.

Refunds—Registration Fees
Conference registration and spousal program fees are non-refundable, except in the case of severe hardship, where a 30% non-refundable cancellation fee will apply based on the registration fee the attendee qualified for at that time of registration. Any cancellation fees can be applied for any educational program with Knowledge Bureau within 1 year of cancellation.

Refunds— Hotel
Hotel rooms refunds must be negotiated directly with the hotel.

Apply Withdrawal fees to other Knowledge Bureau Programming
Any penalty or cancellation fees may be applied for full credit to any other Knowledge Bureau program for a period of one year from date of cancellation.

Free Trials
Students may participate in a free trial of their selected online certificate course, for one week, to make sure they are in the right program to meet their needs. This provides access to the first chapter of the course.

We also invite you to discuss your needs through an appointment with our highly training Educational Consultants.

Here are the refund policies:

After Registration:
You have seven days from registration to opt out of the program. After this, there are no refunds. We will process the refund within 30 days and charge a $50 withdrawal fee.

Fees for any hard copy materials are non-refundable.

Hardship Policy

In the case of severe hardship, including illness of the student, illness of a family member or death of a family member, provide a letter to the Registrar outlining reasons for the request from a medical practitioner.

Three options are available:

1. Course completion deadlines will be extended at no charge to you so you can resume when the hardship subsides.

2. You may transfer your program to another person at no extra charge.

3. If options one and two are not suitable, a refund will be issued within 30 days of withdrawal approval. A withdrawal fee of $50 will be charged.

Pro-ration for partial completion. Refunds will be pro-rated based on actual progress or deemed progress based on study time elapsed, whichever is greater.

NSF or Declined Credit Card Fees
A $45 fee will be assessed on each NSF cheque. Declined credit card charges: please contact us with a valid credit card to avoid a any penalties.

Welcome to Knowledge Bureau website which is operated by Knowledge Bureau, Inc. By visiting and using this web site you will be accepting these Terms of Use, which you should read carefully. Do not use this website if you do not agree with these terms, which may be changed by Knowledge Bureau, Inc. at any time. Visit this portion of the site often to refresh your knowledge of these terms of use.

Note that we cannot guarantee uninterrupted or error free access to services and disclaim any responsibility for guaranteed, uninterrupted or error free services. However, we are committed to the highest quality services and welcome your comments for required services, errors or omissions to be corrected.

Please contact us by email: admin@knowledgebureau.com with those comments. We reserve the right to discontinue or modify any portion or feature of this site or services at our discretion and without notice.

We also do not provide any advice on legal, financial, tax, insurance, compliance or any other professional or investment services, which require individual and customized advice from a qualified professional and therefore disclaim responsibility for any actions taken by any individuals as a result of the use of any of the intellectual properties published by Knowledge Bureau, Inc. including any and all components of this website.

©Knowledge Bureau, Inc. The contents of this work are copyright protected; all rights are reserved. No part of this work—print, audio or online— INCLUDING charts, data, logos, art, videos, design, architecture, articles, quotes—may be reproduced or transmitted in any form or by any means, or stored in a data base and retrieval system, without prior written consent from Knowledge Bureau, Inc. Website users are granted only a limited license to access or download any information for personal use, provided the content is not modified and all proprietary notices and references are intact. (See Required Acknowledgements, Required Notification of Use and Licensors, below). Under no circumstances may any content or derivative thereof be used for any other use, including commercial use nor may it be merged, distributed, modified or incorporated in whole or part without permission from Knowledge Bureau, Inc.

For further information or to request permission for reproduction call us at 1-866-953-4769 or by email at admin@ knowledgebureau.com

Required Acknowledgements/Notification of Use: When you respect our copyrights, we can reinvest in new programming in the future for you. That’s a win-win. Copyright infringement also breaks the law. We protect our copyright vigilantly and will prosecute those who use it without permission. For more information on our privacy policies and disclaimers, see Policies at www.knowledgebureau.com

Use by Students Other than for Study. Any users of the information published in an educational component or product by Knowledge Bureau must confirm use and date of use in advance. Articles in Knowledge Bureau Report, which is a component of our courses, may be emailed to clients of students but only with required permission, a link to our disclaimers and acknowledgement: © Knowledge Bureau, Inc. All Rights Reserved. Used with Permission. Call us at 1-866-953-4768 to reserve reproduction rights.

While studying with us, students may use the tools and resources supplied by Knowledge Bureau in their work with clients (please see Disclaimers).

Commercial Use: Knowledge Bureau charges a fee for commercial use of any of its copyrighted content including all information included in its courses, workshops, newsletters, research libraries, software, calculators, audio recordings, PowerPoint presentations, pictures, biographies, educational architecture and methodology, charts, logos, online environments, articles, blogs, videos, web or publishing architecture, research data, etc. Please contact admin@ knowledgebureau.com for such permission and quote for fee payment.

Use by Media, Radio or Television: Any direct information quoted from any Knowledge Bureau resource must be accompanied by the following

©Knowledge Bureau, Inc. All Rights Reserved. Used with Permission

Licensors: In using the intellectual property of Knowledge Bureau, THE LICENSOR (and any of its Enrolled Participants) AGREES: The components of this course are not to be shared with another user in the absence of signed arrangements made for multiple user licensing. Under no circumstances may the contents of any course of studies— printed live, virtual, or self-study or any other format—be reproduced or used by multiple users for any purpose without prior written consent. In participating in this program, you agree that the copyright in all intellectual properties owned by the Knowledge Bureau will be respected and any reproduction will be subject to permissions set out by the company.

Educational Institutions must contact Knowledge Bureau for reproduction permission.

When you voluntarily provide your email address to us, you will be providing us with your consent to keep this information in our mailing list database, and to periodically follow up with you about your needs, unless you tell us otherwise.

We will not sell or rent your information to any third parties.

We will not provide any information to advertisers.

You are in control of changing your information on file with us so that it is up to date.

We use safe and secure technology such as SSL to ensure your information is safe on our site.

We will not distribute unsolicited, commercial email to you, without your permission. Please report spam (unsolicited commercial mail) to us.

Our web site only uses cookies to assist you during your visit and to protect your privacy while logged on to the site.

We do use software programs to monitor traffic and visits for the sole purpose of improving your experience with us.

Knowledge Bureau does not keep any financial related information such as credit cards or any other financial information on file.

Please direct your questions about this privacy policy to Knowledge Bureau.

At Knowledge Bureau, our courses are designed to be connected to and to communicate information and data via a secure network interface. It is the student’s sole responsibility to provide and continuously ensure a secure connection between the product and Knowledge Bureau’s network or any other network (as the case may be). The student is responsible for establishing and maintaining any appropriate measures to protect their own equipment against any kind of security breaches, unauthorized access, interference, intrusion, leakage and/or theft of data or information.

Knowledge Bureau, its owners, employees, subcontractors, strategic partners, suppliers and affiliates are not liable for damages and/or losses related to such security breaches, any unauthorized access, interference, intrusion, leakage and/or theft of data or information.

Users of the intellectual properties published by Knowledge Bureau (including books, website, news services, educational works and any other aspects of the products and services of Knowledge Bureau, Inc.) are responsible for their own actions and outcomes and are advised to seek legal counsel or other professional advice before acting on any information or recommendations received.

The owners, publishers, authors, instructors, editors, coaches and contributors therefore expressly disclaim all and any liability to any person in respect of anything and any consequence as a result of the use of the works which may be taken through Knowledge Bureau, Inc., including any news releases or commentary, courseware, workshops, conferences, webcasts, online materials, calculators, libraries or other information resource herein referred. Knowledge Bureau Inc. makes no representations or warranties with respect to third party software used in its programs and accepts no responsibility with respect to its use by the student. Only those warranties available from software developers are applicable.

Users of the intellectual properties of Knowledge Bureau including its websites, courses or other services of Knowledge Bureau, Inc. are also herewith notified that the company, its principals, shareholders, employees, writers, instructors or subcontractors are not involved in any aspect of any business conducted by any persons or companies for which it supplies or offers courseware, information or intellectual property management services, including resellers of its courseware, and does not endorse any such person or companies or its products or services. Knowledge Bureau, Inc. therefore expressly disclaims any responsibility for any consequence any person or entity has in relation to dealings with any such person or company.

The examples used in the intellectual property published by The Knowledge Bureau are fictitious unless otherwise stated and any resemblance to real life people, facts or circumstances is purely coincidental.

Much care has been taken to trace ownership of copyrighted material contained in this material; however, the publisher will welcome any information that enables it to rectify any reference or credit for subsequent editions and or any errors or omissions that require correction. Please contact Content Development at 1-866-953-4769.

Our Sponsors and Third Party Partners

We are proud of our relationships with sponsors, partners and affiliates, however, we do not specifically endorse any product and are not responsible for the claims or representations made by sponsors, advertisers or third party partners.

Note Knowledge Bureau does not review the products or services of any company mentioned on its site and warns its users to undertake their own due diligence before making any decision to buy products or services. Knowledge Bureau will not take any responsibility or pay for any damages of any kind resulting from use of any products mentioned on our website or as a result of any misuse of any personal information or data submitted by you to any third party.

Prohibited Conduct by Users of This Site
Personal attacks on or abuse of any company, people or administrators of a forum or other group communication.

Postings of any obscene, offensive or unlawful or fraudulent content (including links) or content to be used for unlawful or fraudulent purposes or anything that is defamatory or infringes on any person’s rights or posting of any personal information of any person including yourself.

Posting of any materials containing viruses, malicious or destructive code, or phishing, spamming, advertising, etc.

In managing, developing and distributing intellectual property, the philosophy of The Knowledge Bureau is that it interprets the news as it relates to wealth and health management issues and provides perspective under a framework called Real Wealth Management. It does not provide advice. It is also not a platform for any other company and does not associate itself with individuals who wish to use Knowledge Bureau, Inc. as a platform to sell other products or services from which they benefit financially, unless they are prepared to make full disclosure. The Knowledge Bureau has the following expectations of its speakers, instructors, associates, authors, and lecturers:

Advice. They will not provide advice unless they are appropriately registered and licensed, and appropriately qualified to do so. We expect that our associates will and have made themselves aware what type of advice is under jurisdiction of regulators.

Transparency. We expect our associates to make full disclosures of any compensatory relationship (monetary or otherwise) with the company that hires them or pays them consulting or other fees or commissions. They are required to state how they will benefit if the audience is being invited to consider and/or buy a product from a company with which the speaker has a compensatory relationship, including receipt of consulting fees, commissions or trailer or any beneficial ownership.

Based on these written policies and our stated and expected conduct of our speakers and instructors, neither Knowledge Bureau nor any of our employees can take responsibility for the results of any actions taken by any persons that may have adverse financial consequences.

THE PUBLISHER (Knowledge Bureau) allows single user access to the components of its self study programs of studies with a valid paid registration in the program for the time frames allowed within the program of studies—which are limited to a maximum of six months per course, (subject to change at Knowledge Bureau’s discretion) and this includes use of the online portion of the program, and all accompanying Knowledge Net Tools.

Multiple user fees are negotiable for those who wish to use this program for any or all associates of one branch office. In that case, the fee for each participant is negotiated on a case-by-case basis, based on volume. Please call us to arrange this multiple user license for your firm. Use of Knowledge Bureau publications (Knowledge Bureau Report) is free for viewing from email services or Knowledge Bureau home page. However a strict content reproduction and privacy policy is in effect.

Continuous Improvement Philosophy
At Knowledge Bureau, we always try to enhance our relationship with all our students by investing in a Continuous Improvement and “EverGreening” philosophy to content development and student services. We invite you to share in this philosophy by helping us to continuously improve and update.

Continuous Improvement: When we become aware of errors, omissions or other improvements required we fix those errors and omissions either by personal contact, in the course materials, through use of email and/or our Knowledge Bureau Report, depending upon the urgency and breadth of the matter. We also include clarifications and improvements to Guidance provided for students as required.

EverGreening: As change happens continuously in the tax and financial services Knowledge Bureau is committed to keeping its students up-to-date with a world class research library: EverGreen Explanatory Notes, which is updated weekly, Knowledge Bureau Report which is a complimentary e-newsletter service provided directly to students, through course updates, revisions and new course development. Please see our disclaimer policies in the courseware and on our website. They set out limitations regarding our content and authorship.

Dissatisfaction during course of study period
We work with the student to fix the problem to the best of our ability and resources, so the student can complete their studies successfully. The student has paid for access to student support as part of the tuition fees for a defined period. In cases where the student has not contacted us for help along the way or has not started the program within the study time allotted time for it, it is considered that the student has used the materials for personal use and there is no further action. As such, there are no refunds.

Dissatisfied on completion of programs
Our mandate is to help students successfully complete their programs. We identify the issues, determine whether courses/materials need adjustments, if there is a legitimate problem with the product or service, make corrections, and teach to the issues. There are no refunds for convenience or failure to start.

Expressing our gratitude
We sincerely appreciate your help in our ongoing pursuit of excellence. Where a student has helped us identify areas of improvement or required change we may consider giving thanks with a financial credit toward the cost of a future course. The publisher’s decision on this is final and any credits/awards issued may not exceed tuition fees paid.

Knowledge Bureau offers four registered certification marks to designate its graduates in the following areas of specialization: RWM™ (Real Wealth Manager), MFA™ (Master Financial Advisor) DFA – Tax or Bookkeeping Services Specialist™, MFA-P™ (Philanthropy). These registered marks signify the attainment of mastery and a defined standard of excellence the field of specialization chosen. They are conferred on graduates of the program upon completion of their education curriculum, or in some limited cases, on a grandfathered basis. Holders of these registered marks are held to a high standard of practice conduct and to that end, must relicense the use of their designations on an annual basis. The requirements for admittance into the program, graduation and relicensing after graduation are outlined below.

Eligibility to the Designation Programs. Successful candidates selected for entrance to the program will have a minimum of high school education, will be employed with a firm that provides services in the area of specialization and/or at least three years of industry experience, which can include owner-management of an independent firm.

Blended Learning. Students in the programs offered complete a series of online certificate courses in their chosen field of specialization, and may supplement online learning with peer-to-peer sessions in regional workshops or conferencing offered by Knowledge Bureau. Required hours of study are outlined in the Knowledge Bureau Course Catalogue and online descriptors of the programs.

Pathways to Program Completion. All students of Knowledge Bureau are admitted into a faculty and begin their pathway towards designation with the first course taken. Quarterly transcripts will be forwarded to provide a progress report and in the case of designates, the Continuing Professional Development (CPD) credits required to keep licensing current after graduation.

Practice Management Framework. Designates are trained in the Real Wealth Management™ framework, which teaches a strategy for multi-disciplinary collaboration with other professionals and a consistent process to enhance the Know Your Client process used in the financial services. This enables the development of a strategic approach to joint decision-making with clients in providing tax, retirement, estate, succession and other required financial services. The RWM processes focuses on four pillars of practice: the accumulation, growth, preservation and transition of sustainable family wealth, which is defined to mean, after taxes, inflation and fees.

Please visit the Virtual Registrar for a complete overview of current tuition pricing and study plans.

How to Register

By phone: call toll-free, 1-866-953-4769 for personalized assistance with your application.

By email: download the appropriate registration form below, scan and email to registrar@knowledgebureau.com

By Website: choose from options above.

Returning students: log in to Your Virtual Campus for additional tuition savings.

Tuition Fees*

Students will qualify for lower tuition fees when they commit to completing a diploma (three courses) or designation (six courses). All courses taken accumulate towards a diploma and designation credits. In some cases, equivalencies are accepted as an exemption for up to 60 hours (participation in CE Summits or Conference, for example, or certification in other professional programs with similar content taken in the current year).

*prices subject to change without notice.

Self-study students may begin their program at any time, all year long, and enrol risk-free with our Money Back Guarantee. We offer a free trial for the first chapter in your first courses which allows you to determine whether the program is right for you. After this, you are considered to have enrolled in the program and there are no refunds, except in the case of severe hardship.

Students of Knowledge Bureau must complete each 30-hour certificate course within a 3 month study period. Extensions may be requested, but an extension fee applies.

Online: choose from options above.

By phone: call toll-free, 1-866-953-4769 for personalized assistance with your application.

By email: download the appropriate registration form below, scan and email to registrar@knowledgebureau.com

Returning students: log in to Your Virtual Campus for additional tuition savings.

Tuition Fees*

Students will qualify for lower tuition fees when they commit to completing a diploma (three courses) or designation (six courses). All courses taken accumulate towards a diploma and designation credits. In some cases, equivalencies are accepted as an exemption for up to 60 hours (participation in CE Summits or Conference, for example, or certification in other professional programs with similar content taken in the current year).

*prices subject to change without notice.

Self-study students may begin their program at any time, all year long, and enrol risk-free with our Money Back Guarantee. We offer a free trial for the first chapter in your first courses which allows you to determine whether the program is right for you. After this, you are considered to have enrolled in the program and there are no refunds, except in the case of severe hardship.

Students of Knowledge Bureau must complete each 30-hour certificate course within a 3 month study period. Extensions may be requested, but an extension fee applies.