CRA’s Callback Service for Tax Pros Pilot

Are you a tax professional with years of experience? Have you ever felt frustrated after calling the CRA, having spent hours on hold, wasting your client’s or employer’s time, only to speak to CRA agents who aren’t qualified to answer your questions? The Auditor General of Canada was equally displeased in a scathing report last fall on wait times and accuracy levels at the CRA. Now a new CRA callback service may come to the rescue this tax season. Here is my experience with the pilot project so far:

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The Canada Revenue Agency (CRA) has announced a May 5 tax filing deadline extension and an arrest has been made in the "Heartbleed Bug" matter.

Canadians have become real red wine connoisseurs, but we still like our home grown beer, too. According to Statistics Canada, alcohol sales throughout the country in 2013 rose 2.2% from 2012, but a change in what Canadians are buying at the liquor store is noticeable.

When the Canada Revenue Agency (CRA) errs, can they correct, reassess and require payment even if this is unfair? Apparently yes, based on a recent court case.