CRA’s Callback Service for Tax Pros Pilot

Are you a tax professional with years of experience? Have you ever felt frustrated after calling the CRA, having spent hours on hold, wasting your client’s or employer’s time, only to speak to CRA agents who aren’t qualified to answer your questions? The Auditor General of Canada was equally displeased in a scathing report last fall on wait times and accuracy levels at the CRA. Now a new CRA callback service may come to the rescue this tax season. Here is my experience with the pilot project so far:

When CRA officially opened the electronic floodgates on tax filing season on February 23 this year, it was with a number of pieces of news. Did you know, for example, that the GST/HST Credit has now been officially renamed the Canada Groceries and Essentials Benefit (CGEB)? You get it by filing a tax return and interacting with CRA’s new digital services, which unfortunately still refer to the old name – the GST/HST Credit. It’s just one of those “game changers” that make Real Tax News with Evelyn Jacks and Friends, starting this week for its second season, so valuable to Canadians. 

Introducing the Business Builder Summit. . .we are excited to launch a new continuing education and professional development program of special interest to independent financial advisors and tax accountants, as well as up-and-coming entrepreneurial team leaders who are striving to build a high-growth financial services practice, but may be struggling to scale it cost effectively. 

Over the course of the last two federal budgets (April 16, 2024 and November 4, 2025), the rules for claiming Capital Cost Allowance (CCA) have been uncertain. The proposal to extend immediate expensing rules for certain acquired assets were paused for over a year and then re-introduced in a series of four complex measures which together with new rules for Scientific Research and Experimental Development have become known as the “Productivity Super-Deduction”.  A backdrop appears below. The key question: will this complexity be effective as an economic stimulator?   

Receiving a pink slip can be a traumatic event regardless of the workplace. Currently however, federal government layoff discussions are causing uncertainty as departments face budget cuts and restructuring. With proper planning, particularly during tax season, employees can turn this challenge into an opportunity for financial growth and career advancement. Consider the following checklist for conversation starters:

Hot off the presses soon! Knowledge Bureau is pleased to announce it is publishing its 2026 T1 Tax courses featuring the most up-to-date case studies on 2025 professional tax software and updates for 2025 and 2026 tax changes.  They are the most current tax courses available in Canada and best of all, they are available 24/7, online and at workplace training packages that feature customized learning and group discounts. 

Introducing the Business Builder Summit. . .we are excited to launch a new continuing education and professional development program of special interest to independent financial advisors and tax accountants, as well as up-and-coming entrepreneurial team leaders who are striving to build a high-growth financial services practice, but may be struggling to scale it cost effectively.