Time’s Up: CRA’s 100 Day Mandate for Improvement

After years of frustration on the part of tax professionals and taxpayers alike, the Finance Minister ordered the Canada Revenue Agency to clean up its act in 100 days. Specifically, the improvement plan was to run from September 2 through December 11. Finance Minister and Minister of National Revenue, Francoise-Phillippe Champagne instructed CRA to fix “unacceptable wait times and service delays.” Time’s up this week and CRA has released an update on progress. What gets measured, gets done. Let’s see what CRA’s metrics show. 

Since July 15, the "Authorize a Representative" service in EFILE, accessed through tax software, will no longer be available. Tax professionals must now use the Represent a Client (RAC) portal to request online access to a client’s account.

Those born in the years after the Second World War were given a generational name: the Baby Boomers. Now most are fully immersed into retirement, and their retirement readiness factors are playing out in inflationary times with significant market volatility. Subsequent generations have also been handed monikers, whether they asked for one or not: those born between 1965 and 1980 have been tabbed Generation X and for them, retirement planning is (or should be) in full focus. Here’s why: they are between their 40’s and 60’s and indications are many are ill prepared for retirement.

Do you have a great job? For many people, it’s not just about salary and workplace culture anymore. Increasingly, at a time of great volatility, a great job is one with a good employer-sponsored group health and an employer-sponsored retirement plan. If not, the criteria changes: are you making enough money to fund these plans on your own? Consider the following:

Tax complexity aside, there has rarely been a more promising career opportunity in the tax preparation industry than today, especially for younger people who are jazzed by the potential of AI and digital transactions with the tax department. Based on the latest Departmental Plan released by CRA on June 17, 2025, key initiatives include the prioritization of AI and a continued digital transformation. So if you love technology, chances are good that you might also love a career in taxation. Knowledge Bureau can help. Here’s what you need to know:

We have an incredible opportunity planned for those of you who love tax, tax planning and the role of the tax and financial advisor in diversifying away upcoming tax erosion: a tax planning powerhouse featuring Canada’s most respected tax authorities, profiled here in alphabetical order with their topics to this year’s theme at the Acuity Conference for Distinguished Advisors (DAC): Happy Landings! Discover a New Era of Risk & Reward. Mark your calendar: November 23-26 in Puerto Vallarta, Mexico.

If you're a financial, tax, or accounting professional looking to deepen client relationships, expand your role, and provide more meaningful, strategic value, the Real Wealth Manager™ designation offers a compelling path forward. Who is the RWM and What is their key value proposition for clients? Read on!