Access to individuals accounts in My Acoounts is for me the main improvement in empowering the tax system. Easier to change passwords like with usual IDs.
By Denzil FEINBERG on December 05, 2019
It’s harder to understand, basics keep changing - new deductions often only last one year, much slower service, tons of Reps who don’t know answers & act like they’re giving correct info. It’s extremely frustrating. Meanwhile, clients who have no knowledge think they are on the right track and end up waiting months for income like Child credits or GIS, that they need to survive!
By Val on December 04, 2019
No, the evolution of the tax system is negative, particularly over the past four years. My view aligns well with Robert’s. The political rhetoric about helping families, students, and the middle class were not sincere. In fact, cutting various nonrefundable tax credits for kids and students result in increase taxation. This favors CRA than families who complained of having to pay more taxes.
By Trevor Hitchman on December 04, 2019
Since the tax laws change yearly on the sometimes whims of whomever is in power at the time, they do little to inspire confidence. The easiest way for a government to bring in their programs is to add additional taxes and such. This requires little in the way of thought and makes the tax system much more complicated and costly. A thorough review of the whole system is long overdue.
By Robert Litschel on December 04, 2019
Since my involvement with the income tax system (over 40 years) there has been a continued patchwork of changes, additions,new legislation, etc.
This only makes our current system of taxation continue to be very complex and demanding upon those servicing their clients.
CPA Canada has been proposing to CRA for many years that a organized and systematical review of the Income Tax Act is very much required. We hope that at some stage CRA and the Dept of Finance will be open to this.
By Joe TRUSCOTT on December 04, 2019
I did not realize that the tax system was evolving. It seems to me that it has been devolving for four years, and if you call our so-called tax services offices, the everlasting recording tells you that your wait is at least 45 minutes. And so it is, if you are lucky. If you are unlucky, you can be on there for an hour just to try to talk to someone who is not very good with English. I am still waiting for Ms. LeBouthillier’s “improvements to kick in, but it looks like I will have to wait at least another four years. The service, which used to be good, is now practically non-existent, rude, argumentative and not much use. The taxes are just as Draconian as they ever were, but maybe that’s what this government sees as evolution. It is very disappointing, but what can you expect from a bunch of incompetets?
By Mitzi-Lynne Morgan on December 04, 2019
Agree with Robert. The whole system needs an overhaul.
By Kristal on December 04, 2019
By Robert on December 04, 2019