June 2025 Poll

Once you signed up to receive emails to communicate with the CRA, you are not able to request to change your correspondence to be sent by mail.

By Grace Tsang on June 25, 2025

CRA is making it impossible for normal people to interact.  The individuals have to a) contact CRA directly (fat chance, as they are receiving higher than anticipated call volumes!),  b) log into their My Account, which they don’t know how to do.  I had a senior that required their NOA, went to an office to speak to a human, and was told they had to log in to get it.  They don’t know how.

They took away the ability to provide banking information with their tax returns.  Stupid move.

They have become a joke.

By Doris M WOODMAN-MCMILLAN on June 18, 2025

Advisors sometimes don’t follow up enough on clients’ tax results. I was one of them not tracking or emailing a query. CRA is efficient, so I left the clients to CRA or tax preparers, too hopefully.

By Denzil Feinberg R.F.P., CFP (Ret.) on June 04, 2025

A lot of time clients move but do not inform the CRA that they have done so.  We as tax preparers cannot help them with this as we used to. Previously, we could tick a box on the return to state that there is a new address.  now that box is gone and we cannot even call the CRA to make changes.  The client usually cannot get hold of the CRA and just lets it go, only to discover their cheque has gone AWOL. The CRA should make it possible (once again) for the tax preparer to work on the clients’ behalf to enable a change of address.  We are representatives of the clients after all.

By Robert Litschel on June 04, 2025

Cheques get lost in the mail - people move
Address on file is slightly wrong and postal delivery does not make the effort to fix it - e.g. appartment 1B entered as 18, postal code doesn’t match the address.
Some people on Social Assistance are afraid that if their refund cheque hits their bank account, it will count against them as income

By Rosalind on June 04, 2025