Last updated: March 05 2008
What kind of service have you been receiving from the CRA? If you're not satisfied with it, there are now more options available to you to resolve any problems.
The Taxpayer's Bill of Rights outlines the following right for individuals:
Plus CRA's commitments to small business:
These rights and commitments are explained in the CRA's publication RC17 Taxpayer Bill Of Rights Guide: Understanding Your Rights As A Taxpayer.
If you find that a CRA representative is not respecting any of these taxpayer's rights of commitments to small business, you should follow up on taxpayer right #9: ìto lodge a service complaint and to be provided with an explanation of our findings.î
Probably the most common complaint we here is of the service received from the CRA. Some common service complaints noted in RC17 are:
The CRA even has a form (RC193 Service-Related Complaint) for you to file such complaints.
If you're feeling that you're getting nowhere with the CRA, the government has recently appointed Mr. Paul Dubé to act as a Taxpayer's Ombudsman to help resolve issues with CRA. According to the Taxpayer's Ombudsman website Mr Dubé's mandate is to: