Poll: Readers Have Doubts About CRA’s 100-Day Plan

On September 2, Finance Minister François-Philippe Champagne mandated the Canada Revenue Agency (CRA) to implement a 100-day plan to “strengthen services, improve access, and reduce delays.” The deadline for delivery is December 11, 2025. But do Knowledge Bureau Report readers believe this approach will work? Clearly, readers are skeptical, as 77% voted “no”. Many expressed frustrations with CRA’s performance and questioned whether such a short timeline could address deep, systemic issues. See what they have to say below!

Reader Feedback

“100 days to fix thousands of days of messing up?? Not in my lifetime.” — Pat Gamborg

“They’re not gonna ‘fix’ a darn thing … It’s absolutely ridiculous what’s going on at CRA.” — Ernie Waldner

“There is no way it will shorten turnaround times … The true standard should be the same time they provide taxpayers (30 days).” — Gerald Campbell

“Think that plan will help and employee access to review.” — Sladjana Pastar

“Not a hope they’ll have a plan in 100 days … CRA needs to: open access, reinstate counter service, and provide direct access for specialists.” — Alan Rowell

“Asking the CRA to fix the CRA is like letting the fox into the chicken coop … We already know the problems; we just need someone to listen.” — Robert Litschel

“This system is completely broken … They need to revamp the entire system to be taxpayer-friendly, not CRA-employee-friendly.” — Carla Gibson

The Takeaway

The message from readers is clear: while the government’s 100-day plan aims to deliver rapid improvements, tax and financial professionals remain doubtful that it can achieve meaningful change. Instead, many call for deeper reforms, stronger accountability, and direct engagement with those who rely on CRA services every day.

Thanks to those who participated! This month, tell us your thoughts on: “Do you believe SimpleFile, CRA’s newly revamped automated tax system, will help more Canadians access tax benefits and comply with the tax system?”. Weigh in here!